Returns Procedures
We offer a 14 day 'No Quibble' returns policy. To return your order you need to:
- Print out our Return Note.
- Please provide a full description of the reason for return in the area provided. Return this at the same time as the item.
- Make sure the item is wrapped in the original wrapping, with all labels and tags relating to the returned item attached and intact.
- Include the original receipt or proof of purchase. Without this we may not be able to offer a refund.
- Send the package back to us at the address on the Returns Note. We strongly advise that you use a recorded delivery service as we cannot be held responsible if the item is not delivered back to us safely.
- Please allow 14 days for your return to be processed. We will notify you by email or phone when the item has been processed.
Exchanges
If you wish to exchange an item for a different size, colouror style please email us. We will then adviseyou if we have the stock and if there will be any additional postage costs.
- Print out the Returns Note
- Please indicate on the Returns Note that you wish to exchange, clearly stating the product and size, if applicable, required.
- Follow steps 3-6 of the Return procedure as above.
- We will notify you by email when the item is dispatched to you.
Incorrect or Damaged Goods.
If you have received incorrect or damaged goods, we will give a full refund. In the case of damaged goods we reserve the right to an independent opinion on whether the goods qualify for a refund.
In the case of incorrect or damaged goods, we will pay the cost of you posting the goods back to us once the cost has been agreed by our Customer Service Department. Please email us at info@glideslide.co.uk before returning any faulty or damaged goods. If a recorded service is not used and the goods do not reach us, we will not be held responsible for the cost of the goods. If the goods are damaged upon delivery you must notify us upon receiving your item. Please also indicate on the returns form that the goods were damaged on delivery and what the nature of the damage is.
Unsuitable Goods
If the goods are unsuitable for you we will refund the cost of the goods less any delivery, provided they are returned to us within 14 days of your receipt date,and the goods are new and unused, with all the original packing, labels attached and with the Glide & Slide receipts. Goods can be exchanged for items to the same value, but the return postage cost is the purchaser's responsibility.
Any additional postage costs will be deducted from the credit value. Please note that if you are buying skis and require the bindings mounted, certain skis will require us to drill into the ski to mount the binding. In this case we are unable to offer a refund/exchange under our unsuitable goods policy.
Special orders specifically obtained for customers are non-returnable and non-refundable.
Underwear:
Please note: underwear cannot be returned
Warranty Return
All items are covered by a 1 year warranty unless the manufacturer specifies otherwise. Please contact us by telephone,about returning any items to us. Items returned under warranty must be clean. Dirty items will not be accepted for replacement. Original receipts will be required for all warranty claims. We will inform you once we have a decision on your claim under warranty. This may take several days as some products may be sent away for inspection.
Wear and tear is not covered under warranty. In skis and snowboards, edge and base damage is deemed to be wear and tear.
In the case of repair due to wear and tear, we will advise you of the costs of repair before carrying out any work. Postage will be at your cost.